Statement

The Amsterdam Kliniek respects your privacy. In the privacy policy below, you can read how we treat your privacy and what rights you have regarding your personal information.

Article 1: Personal Data

As a healthcare provider, the Amsterdam Kliniek processes personal data, that is, data that can be traced to a person. In addition to name, address, date of birth and e-mail address, we are legally required to register your Civic Service Number (BSN). All this from the point of view of proper and safe care.
To help you as well as possible, the Amsterdam Kliniek may ask you to answer a few questions about your illness, any medication you are using, other complaints/illnesses you may have, and sometimes, for example, your living habits. Data relating to health are particular data that have been added to their legal and regulatory requirements. Such data is recorded in a medical file that is being used for you. To this end we are obliged by law. The medical record includes notes on your health status and data on conducted examinations and treatments. All data in your file will be treated strictly confidential.
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Article 2: Responsibility

The Amsterdam Kliniek processes personal data according to applicable laws and regulations, such as the Personal Data Protection Act and the Medical Treatment Act.

The person responsible for processing personal data is the Amsterdam Kliniek, located at Stationsstraat 6 E (1391 GN) Abcoude.

Article 3: Purpose of processing

The Amsterdam Kliniek processes your data for:

1 the (execution of) the medical treatment agreement, or the care provided to you;
2 the quality of care services;
3 declare the delivered care with your insurance;
4 compliance with a legal obligation;
5 maintaining a relationship with you;
6 to keep you informed about news about the Amsterdam Kliniek and/or offers and/or new products or treatments from the Amsterdam Kliniek.

Article 4: Who has access to your data?

Only in the execution of the treatment agreement, directly involved observers or substitutes have access to your data.

The Amsterdam Kliniek can also use other companies to perform tasks on behalf of the Amsterdam Kliniek. Examples of this include processing of payments and sending orders.

These companies only have access to information that is necessary for the performance of their work.

Article 5: Confidentiality

All employees of the Amsterdam Kliniek have a confidentiality obligation. They are either subject to medical professional secrecy or to a contractual confidentiality obligation that applies to all information they acquire in the performance of their duties.

The third parties that use the Amsterdam Kliniek for support of the care, such as the payment processor and the supplier who deliver your order on behalf of the Amsterdam Kliniek, are bound by the contractual agreements we have made with them. In this way, the Amsterdam Kliniek ensures that your data is handled carefully and not processed for any purpose other than what you have provided us with.

Article 6: Disclosure to third parties

The Amsterdam Kliniek does not provide any information to third parties without your explicit consent except in cases where it is required by law or another basis. This does not happen easily. There has to be an emergency situation which would seriously impair the preservation of medical professional confidentiality for you or another. By statutory obligation, you may consider the obligation to report to the Health Inspectorate and the periodic inspections performed by health insurers regarding the submitted declarations. The Amsterdam Kliniek only cooperates with a request from an authority to provide personal data after checking whether the data retrieval complies with the requirements laid down by law and regulation. For example, health insurers are bound to protocols in their checks on submitted declarations.

Article 7: Personal Data Protection Period

The Amsterdam Kliniek does not store your personal data for longer than is necessary for the purposes for which the data has been processed unless a longer period of storage is compulsory by law. How long your data is stored depends on the nature of the data and the purposes for which it is processed. For medical data, a retention period is valid for a period of 15 years.

Article 8: Security measures

The Amsterdam Kliniek has taken appropriate technical and organizational measures to protect your personal data against loss or any form of unlawful processing. If unexpectedly there is loss or unlawful data processing, the Amsterdam Kliniek will report that to the Personal Data Authority and, if required by law, to those affected by whom data has been lost or processed illegally. The Amsterdam Kliniek has been obliged to do so on the basis of the Dutch Personal Data Protection Act of 1 January 2016.

Article 9: Your Rights

You are entitled to access to your personal data, correction or supplementation of your personal data and personal data destruction under the Medical Treatment Act.

Right of access
For inspection of your patient file, you may always visit the Amsterdam Kliniek. However, you do need to show an ID when requesting an inspection. The Amsterdam Kliniek does not provide personal information without proper proof of identity.

If you would like a copy of (parts of) your medical file, we will ask you to submit a written request, accompanied by a copy of a valid ID. You can submit your request by post or by e-mail (info@amsterdamkliniek.nl). The file will be sent to you via registered mail. The Amsterdam Kliniek may charge you for providing a copy of (parts of) your medical file.

If someone else asks you for a copy of your medical file, your explicit permission is required. Your attending physician will always be informed of a request for inspection.

Correction and Supplementary Law
If you believe that your data is no longer correct or complete, you can send a written request for correction and/or supplement by mail or by e-mail (info@amsterdamkliniek.nl). A supplement may, for example, be a written statement explaining your opinion about the treatment or a second opinion you have received.

Right of destruction
You can request the Amsterdam Kliniek in writing, by mail or by e-mail (info@amsterdamkliniek.nl), to destroy (parts of) your medical file. Destruction can have far-reaching consequences. The Amsterdam Kliniek decides upon a request for destruction within three months.

Article 10: Your contribution to privacy within the Amsterdam Kliniek

The Amsterdam Kliniek is committed to ensuring your privacy as well as possible. But you yourself can also contribute to the privacy of our patients/clients. For example, by keeping an appropriate distance between you and the person ahead of you at our desk.

Also, we ask you not to take pictures, shoot movies and/or make sound recordings of others without their explicit consent. Additionally, our employees should not be hindered in performing their work. If you wish to tape the conversation with your healthcare provider, please inform him/her in advance.

Article 11: Newsletters

The Amsterdam Kliniek may send newsletters, including advertisements and/or information about products that are the same or similar to the products you may have ordered at the Amsterdam Kliniek and/or about treatments that are the same or similar to the treatment the Amsterdam Kliniek has already performed on you. This will be pointed out to you when you place your order or when a treatment agreement is made. When placing the order or entering into the agreement, you will be given the opportunity to indicate or check off that you do not wish to receive newsletters.

You may do so at any time by sending an e-mail (info@amsterdamkliniek.nl) or by clicking on the link in the e-mail in which the newsletter is included in order to unsubscribe from the newsletters.

Article 12: Changes

Due to rapid technical developments or amended laws and regulations, it may sometimes be necessary to adjust the privacy rules. The Amsterdam Kliniek reserves the right to make unilateral changes to this privacy policy. Changes or additions to the privacy policy are published here. The Amsterdam Kliniek recommends that you check the privacy rules on a regular basis.

Article 13: Contact

If, after reading this privacy policy, you have questions or comments or feel that the Amsterdam Kliniek’s actions are not in accordance with the privacy policy, we would be pleased to hear from you.